What We Do

We are a full service management consulting practice. Whether alone or in tandem with our esteemed partners, we provide you with the solutions and services you need to prosper in the ever changing healthcare industry.

We are not a consulting or training factory blindly applying a cookie cutter to your organization. We work collaboratively with you to ensure that our services and solutions fit your needs.

Among the solutions we have provided:

  • Self-directed work team assessment and action planning for healthcenters
  • Re-engineered radiology process for large teaching hospital
  • Re-engineering pharmacy processes for healthcenter based ambulatory pharmacy
  • Created and managed healthcenter pharmacy benchmarking process and database
  • Re-engineered Emergency Department patient flow and information system
  • Re-engineered inpatient flow process
  • Created and managed clinical pathway variance management system for large teaching hospital
  • Baldrige assessment of academic medical center
  • Created and managed balanced clinical scorecard process for large teaching hospital
  • Consulted on variance management system design and implementation for large Singapore hospital

We also provide training in:

  • Clinical pathways
  • Variance management systems
  • Next Generation Quality: using pathways, variance systems, and continuous improvement to go beyond accreditation compliance
  • Tools and Techniques of Quality Management for Healthcare
  • Statistical Process Control Tools for Healthcare
  • Statistical Quality Assessment Using the Baldrige Criteria
  • Statistical Quality Assessment Implementation

A partial list of clients:

  • South Shore Hospital (MA)
  • Maine Medical Center
  • Harvard Vanguard Medical Associates (MA)
  • Harvard Community Health Plan (MA)
  • HMO Blue (MA)
  • Wright-Patterson AFB Hospital (OH)
  • New Changi Hospital (Singapore)
  • Brigham & Women’s Hospital
  • Shriners Hospitals
  • Marshall Hospital (CA)
  • Boston Medical Center