Bob Luttman, Robert Luttman & Associates
Table of Contents
1. Introduction
2. Process Thinking
3. Flowcharts
4. Cause-Effect Analysis
5. Critical Path Method (aka PERT Charts)
6. Failure Mode Effect Analysis (aka Variance Effect Analysis)
7. Summary and Conclusion
8. Assignment
9. Questions
10. Comments
References/Bibliography
Back to Syllabus On to Page 1
rluttman@robertluttman.com Improving Healthcare Across the Continuum
