References/Bibliography Bob Luttman, Robert Luttman & Associates

Home Page Introduction Process Thinking Flowcharts Cause-Effect Analysis Critical Path Method (aka PERT Charts) Failure Mode Effect Analysis (aka Variance Effect Analysis) Summary and Conclusion Assignment Questions Comments References/Bibliography

References   PERT / CPM in Healthcare: 1. Luttman, R.J., Laffel, G.L. , Pearson, S.D. "Using PERT/CPM to Design and Manage Clinical Processes". Quality Management in Health Care 3, no.2 (1995):1-12. Quality Tools: Flowcharts, Cause-Effect Diagrams, etc. 1. Plsek, P.E. "Tutorial: Management and Planning Tools of TQM". Quality Management in Health Care 1, no.3 (1993):59-72 2. John F. Early, ed.. Quality Improvement Tools. Wilton, CT: Juran Institute, 1989. 3. Senge, Peter. The Fifth Discipline. New York, NY: Doubleday, 1990.

rluttman@robertluttman.com
Improving Healthcare Across the Continuum