Process Thinking Bob Luttman, Robert Luttman & Associates

Home Page Introduction Process Thinking Flowcharts Cause-Effect Analysis Critical Path Method (aka PERT Charts) Failure Mode Effect Analysis (aka Variance Effect Analysis) Summary and Conclusion Assignment Questions Comments References/Bibliography

Flowcharts Flowcharts are the most frequently used quality tool. Countless quality training courses have taught them, most every quality book includes them. Flowcharts graphically describe a process. They get everybody on the same page of process knowledge and are invaluable for thinking about processes. All process work starts with a flowchart. With that said, my rules for flowcharting: Keep it simple, start with a high-level view and drill into the details. Do it in public, they are best done with everybody's input. Use Post-it© Notes. Get a facilitator. Be creative, have fun. I have written a Short Takes on flowcharting for our web site. To read it click here. Click the BACK button on your browser's toolbar to come back here.

rluttman@robertluttman.com
Improving Healthcare Across the Continuum