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Week 1 - The Variance Management System in Clinical Process Management

Bob Luttman, Robert Luttman & Associates
    Table of Contents

1. Introduction

2. Background

3. Redefining "Variances"

4. Role of Variance Management System in Clinical Processes

5. How Do We Do This? Next Generation Quality

6. What's Next: Issues in VMS Design

7. Week's Assignment

8. This Week's Course Evaluation

9. Questions and Comments