BPR, Baldrige, Breakthrough Thinking

Title Author, Date Comments Business Process Benchmarking : Finding and Implementing Best Practices (The Asqc Total Quality Management) Camp, 1991 Camp inventer the modern benchmarking process at Xerox which won a Baldrige Quality Award (in part) because of its benchmarking process. This book makes an accessible workbook for creating and implementing a benchmarking process. Business Process Improvement : The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness Harrington, 1991 Harrington is one of the better (and less known) BPR thinkers.  Business Process Improvement Workbook : Documentation, Analysis, Design, and Management of Business Process Improvement Harrington, 1997 A toolbox book for hands-on BPR learning. A New American TQM : Four Practical Revolutions in Management Shibo, 1994 A great book that deepens the understanding and usefulness of the traditional TQM tools, especially in learning and understanding the "voice of the customer", brainstorming, and the KJ method. Baldrige Assessor's Workbook : How to Perform the Examiner's Role for Internal and External Assessments Castenda-Mendez, 1997 A practical workbook for examiners and others who use the Baldrige criteria for organizational assessment. From an experience examiner of the Connecticut quality award. Fourth Generation Management : The New Business Consciousness Joiner, 1996 From the man who brought you the Team Handbook (the classic TQM team book). His thoughts and theories on the continuing quality and organizational change revolution. Demystifying Baldrige Donald Fisher, 1993 A good introduction to the Baldrige criteria and how to use them. The criteria have changed since it was written, but still a useful book. Breakthrough Thinking Gerald Nadler, 1997 An improvement process built on a fundamental reexamination of improvement. With such principles as Limited Data Collection, Purposes Hierarchy, and the Uniqueness Principle (my favorite), this book has a wealth of insights for improving any improvement effort. Well worth the read, a new edition. Breakthrough Thinking in Total Quality Management Glen Hoffherr, 1993 Applies the principles and tools of Breakthrough Thinking to Total Quality Management.