Karen Zander and her colleagues at the Center for Case Management invented clinical pathways and modern case management. This book is a good reference on pathways and the Center for Case Management approach to pathways, which they dub CareMaps.
The Center for Case Management is one of our partners and we heartily recommend them and this book. For more detailed information on their offerings, including Bob Luttman's work on variance systems, contact the Center for Case Management directly.
A new book with numerous case studies showing the use of clinical pathway and variance systems to drive process improvement throughout an institution. If your pathways program is stuck and your process improvement work disappeared then this book will rejuvenate you. Pick up this book and run with it! Pathways and process improvement cannot exist without each other, using the variance management system and the catalyst. This book will show you people doing that.
Our Gateway System for variance management would greatly improve your ability to perform similar work at your institution.